Privacy & Cookie Policy
Last updated: 13 October 2026
1. Who controls your data
Soli Nutrition Ltd (trading as Soli) is responsible for the personal information described in this notice. Website: www.wearesoli.com. Email: hello@wearesoli.com. Registered office: Suite 912 Infinity Store & Work, The Moda Centre, Stirling Way, Borehamwood, United Kingdom, WD6 2BW. Company number: 17319310. This notice applies to our website, purchases, enquiries and marketing.
2. Information we collect
We may collect your name, email, phone number, billing and delivery addresses, order history, customer-service messages, marketing preferences, device/browser details, IP address, and website interactions. Payment information is handled by our payment service providers; we generally receive payment status and limited transaction details rather than full card numbers. If you voluntarily send us health-related information in an enquiry, we will handle it with additional care. Please avoid sending unnecessary sensitive information. .
3. How we obtain it
You provide information when you buy, sign up to our waitlist or newsletter, contact us or participate in a promotion. We may also receive information from our ecommerce, analytics, advertising and delivery service providers, depending on your choices and cookie settings.
4. Why we use it and lawful bases
To process payment, fulfil orders, manage returns and provide customer support: performance of a contract. To keep legally required tax, accounting and transaction records and meet product-safety obligations: legal obligation.
To protect our website, detect fraud, improve service and respond to ordinary business enquiries: legitimate interests, assessed against your rights. To send newsletters and promotional emails: consent where required, or another lawful route where applicable. You can unsubscribe at any time. To use non-essential analytics and advertising cookies/pixels: consent where required. We will not activate them before the appropriate consent is obtained.
5. Providers and sharing
We may share only necessary information with our ecommerce platform (Shopify), payment processors, delivery companies, email/CRM provider (Klaviyo), website developers/support providers, analytics providers (including Google Analytics 4), advertising platforms (including Meta and TikTok if enabled), and professional advisers. . We do not sell customer personal data to advertisers.
6. International transfers
Some service providers may process data outside the UK. Where UK data protection law requires safeguards, we will rely on an applicable adequacy arrangement or approved transfer mechanism. .
7. Marketing and preferences
You can unsubscribe from promotional emails using the link in the message or by contacting us. Transactional messages about an order may still be sent. Marketing consent is separate from acceptance of our Terms & Conditions.
8. Cookies and similar technologies
We use strictly necessary technologies for functions such as checkout and security. With your choice where required, we may also use analytics and advertising technologies, including Google Analytics and Meta/TikTok pixels. Where non-essential technologies are enabled, consent controls should explain their purposes and allow preferences to be managed. For questions about cookies or your preferences, contact hello@wearesoli.com. .
9. Retention and security
We retain personal data only for as long as necessary for the purposes described, including accounting, legal and customer-service needs. . We use appropriate access controls and security safeguards, while recognising no online system can be guaranteed completely secure.
10. Your rights
Depending on the circumstances, you may request access to, correction or deletion of your information, restriction or objection to processing, portability, or withdrawal of consent. To exercise rights, email hello@wearesoli.com. We may need to verify your identity before responding.
11. Children
Our products may be bought for children, but our website and marketing sign-up are intended for adults. We do not knowingly invite children to create accounts or submit personal information. Please contact us if you believe a child has provided data directly.
12. Complaints and changes
You may complain to the UK Information Commissioner’s Office at ico.org.uk. We would welcome the opportunity to address concerns first. We may update this notice as our practices change; the latest version will be posted on this page.